Refund and Return Policy
At A & V Custom Designz, we take pride in creating personalized gifts with exceptional quality and attention to detail. Due to the custom nature of our products, please review our refund and return policy carefully.
Non-Returnable Items
Personalized or custom-made items are non-returnable unless they arrive damaged, defective, or if an error was made in the personalization process on our part.
Defective or Damaged Products
If your order arrives damaged, defective, or with an error in the personalization:
-
Please contact us within 7 days of delivery.
-
Provide detailed photos of the issue, including packaging, to help us resolve the problem quickly.
-
We will offer a replacement or refund depending on the situation.
Cancellation and Changes
-
Orders for personalized items can only be canceled or modified within 12 hours of purchase. After this period, production begins, and changes are no longer possible.
-
Please double-check your personalization details (e.g., names, dates) before placing your order to avoid errors.
Refunds
-
Refunds will only be issued for defective items or errors in personalization.
-
Shipping costs are non-refundable.
-
Depending on the circumstances, we may deduct a restocking fee.
Exceptions
We reserve the right to refuse refunds or replacements if the product has been damaged after delivery due to improper handling, exposure to damaging chemicals, or other external factors.
How to Contact Us
If you need assistance, please reach out to us at [email protected] or 760-269-9114. Our goal is to ensure you are delighted with your purchase and the experience you have with us.