Processing Time
Because each item is custom‑made with care, please allow 3–7 business days for personalization and order preparation.
During peak seasons or high‑volume periods, processing times may be slightly longer. If we anticipate any delay, we’ll notify you right away.
Shipping Methods & Delivery Estimates
Once your order has been created and packaged, it will ship using the method selected at checkout. Estimated delivery windows:
• Standard Shipping: 3–7 business days
• Expedited Shipping: 2–3 business days
• Priority Shipping: 1–2 business days
Delivery times are estimates provided by the carrier and may vary due to weather, holidays, or carrier delays.
Order Tracking
When your order ships, you’ll receive a confirmation email with a tracking number so you can follow your package every step of the way.
Shipping Rates
Shipping costs are calculated at checkout based on your location, package weight, and selected shipping method. Occasionally, we offer free‑shipping promotions—keep an eye out for those.
Address Accuracy
Please double‑check your shipping address at checkout. We are not responsible for delays or lost packages due to incorrect or incomplete addresses provided by the customer.
Lost, Delayed, or Damaged Packages
If your package is delayed or marked as delivered but not received, we recommend contacting the carrier first, as they can often provide the quickest resolution.
If your item arrives damaged, please contact us within 5 business days with photos so we can make it right.
Returns & Exchanges
Because our items are personalized, all sales are final. However, if there is an error on our part or your item arrives damaged, we will gladly replace it.